Contact & Support

Direct channels. No intermediaries. Response within 24 hours.

Support Ticket

Open a secure ticket for billing, technical issues, or account recovery.

Open Ticket

System Status

Real-time monitoring of API uptime, node health, and incident history.

View Status

Enterprise Onboarding

Dedicated infrastructure, custom models, and SLA-backed support.

Request Access

Direct Contact

For sensitive inquiries, reach us via Jabber (XMPP).

casper84@onionmail.org

OTR encryption recommended. No logs retained on our end.

Frequently Asked Questions

Q: How do I reset my API key?
A: Navigate to Dashboard → API Settings → Regenerate Key.


Q: Can I pay without KYC?
A: Yes. All payments are Bitcoin-only. No identity verification required.


Q: Do you offer refunds?
A: Refunds are evaluated case-by-case for unused tokens within 48 hours of purchase.


Q: Is there an onion endpoint?
A: Yes. Access the API via Tor for maximum operational security. Check your dashboard for the current onion address.